Dear Mr. Braun:

I called your dealership as recommended by a friend. Mr. Jim McSorley answered the phone. I would like to take a few minutes to acknowledge this man's personal and business skills. They were great. I have never had a more pleasant car purchasing experience than this one.

In closing, I would like to say just how much I appreciate Jim McSorley's help in making my car purchasing situation a pleasant and enjoyable one. I also would like to acknowledge Mr. Arata in finance, he was pleasant and great to work with also.

Sincerely,

Della Lorenzetti, CMT
Antioch, CA

Kelli L. Cole

Dear Kevin S. Graybehl,

I just wanted to let you know that your Service Department is excellent. I'm greeted always in a friendly manner with a great big smile. When my car is worked on it's done quick and efficiently, whereas other dealerships I've been to were very slow and service was done poorly.

Sincerely,

Kelli L. Cole, Pittsburg, CA

Walter R. Pistor

Dear Mr. Arnaudon:

I am writing to express my positive service experience with your dealership. Kevin Graybehl was extremely professional with me throughout my entire service experience. He was always up front with me, being careful not to over-promise and under-deliver.

What I really appreciated was that he was sensitive to my concerns, and went the extra mile to ensure my car was properly repaired. I certainly recognize and appreciate excellent service when I see it. Even though I work for Nissan, I love my Eclipse and look forward to buying a new model in the future. You can bet it will be from your dealership.

Best Regards,

Walter R. Pistor, San Ramon, CA

K. Brinton

Dear Casey,

I'm deliriously happy: it was a pleasure doing business with you. I'm heading down to Burger King to get my crown since I had to "have it my way".

Sincerely,

K. B., Danville, CA

Christina M. Lufkin

Dear Mr. Braun,

On May 20, my husband and I came into your dealership to start the process of purchasing a new car for me. Our intentions for that day were to test drive the cars that I was interested in, and to purchase at the end of August or in September.

David Feliciano greeted us and started the process of finding out what we were looking for in a car and what price range etc. Although we were up front with him, sharing we did not intend on purchasing for several months, he showed us the respect and really listened to what we were saying.

I have always found purchasing a car a very unpleasant situation but this time was different. I learned from David and found myself considering buying now instead of waiting.

David was so professional yet courteous and took time with us and because of him, and him only we purchased a Mirage that day! In fact, I had decided on a Honda Civic before going to your dealership, and expected to purchase that Civic in several months.

Please take note that in my opinion, David is a very valuable employee and I will highly recommend him to anyone in the market for a new car!

Sincerely,
Christina M. Lufkin

Jim Sullivan

Robert,
I just wanted to thank you for arranging the deal with me for the Montero Sport. I also wanted to tell you what a great job Kevin did with all our "test drives" and questions in arriving at our decision. He is a great asset to your organization and was courteous and not oppressive in any way (as can be the case in many car dealerships), doing whatever we felt was needed to come to our decision on our purchase without hesitation and pressure. Thanks again for making this experience a pleasant one, and my best to you both. I will be sure to pass on the word about your outstanding dealership to my friends.

Sincerely,
Jim Sullivan